Remote booking, OTA and guest-support operations for tour & activity companies. We keep reservations, customer communication, guides and drivers moving—without adding another full-time employee.
GetYourGuide • Viator • Airbnb Experiences • TourRadar • Headout • Klook & more
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When bookings, OTA portals, guest messages and supplier coordination live in different places, small tasks quickly become a full-time job.
Bookings and messages spread across multiple OTAs and systems.
Meeting points, pickups, timing, changes and special requests.
Drivers, guides and suppliers need confirmations at the right time.
You end up doing repetitive admin instead of growing the business.
Flexible support that fits around your existing team and workflows.
GetYourGuide, Viator, Airbnb Experiences, TourRadar and other relevant portals.
New bookings, amendments, cancellations, availability, manifests and follow-ups.
Email, live chat, OTA messages, FAQs and pre/post-trip communication.
Pickup details, guest counts, meeting points, schedules and last-minute changes.
Qualify requests, recommend options and prepare customized itineraries.
Website inquiries, CRM updates, spreadsheets, reporting and recurring admin.
We monitor bookings, inquiries and messages across agreed channels.
We check booking details, policies, availability and special requests.
We communicate with guests, guides, drivers and suppliers.
We handle routine issues and escalate exceptions using your rules.
You receive clear updates on bookings, pending items and issues.
Start small, prove the workflow, then scale.
~10 hrs/week
✓ Inbox & booking admin
✓ Basic OTA support
✓ Routine follow-ups
~20 hrs/week
✓ OTA + reservations
✓ Guest support
✓ Guide/driver coordination
✓ Weekly reporting
~40 hrs/week
✓ Daily operations
✓ Escalation management
✓ Reporting & process ownership
✓ Priority coverage
Final pricing depends on workload, responsibility, coverage hours and systems used.
We understand the work behind a tour booking: OTAs, guest expectations, supplier coordination, pickup details, last-minute changes and the need for fast, accurate communication.
Built around tour, activity and experience operations.
Routine work gets handled; sensitive decisions come back to you.
Your processes become repeatable, measurable and scalable.
Tell us what you currently manage across OTAs, bookings and guest support. We’ll recommend a practical support plan.
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